Dr. Germaine is very personable and caring. Have been a patient for about 10 yrs and have never been disappointed with his care. Although you often have to see one of his PA's first, you still get to talk with him directly most of the time. Would not go anywhere else for my medical care.
I have nothing positive to say but will try to briefly list why: My wait time averaged 45 mins; I competed record requests but they didn't get records because they had misfiled forms; I was told by 2 staff members for 2 different situations I would be getting a call back and neither did so; was told on 2 occasions medications would immediately be sent to Walgreen's but didn't happen; and while explaining some of this to Norma, who I was told was in charge of medical personnel, she was rude, unapologetic and hung up on me?? Overall a horrible experience due to uncaring, unprofessional and incompetent staff.
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