I had to see Dr. Caterbone on two occasions because his partner, Dr. Clark, had no appointments. She is patient and thoughtful. I would give her 10 stars. So yes, the facilities were a mess and the staff seemed confused about many things, but patients are there to see the doctors and SHE more than made up for everything else.
I went in with a red, swollen calf muscle. I could hardly walk. He did one "walking test' and determined that I sprained my calf and to rest it. He didn't even touch or move any part of my leg. I questioned him and he assured me that since he was a sports doctor for the UT football team, he knew what he was talking about.
THE SPRAINED CALF MUSCLE TURNED OUT TO BE A BLOOD CLOT!!!
When he came into the room, he didn't have my chart with him. If he had taken time to research my history he would have seen that I was taking YAZ., which is known to cause blood clots. But no, he took one glance at me and was confident it was a sprain.
A week later, I couldn't breathe after taking even a few steps. As a single mom, I didn't think I had the time to have anything else checked out. My family made me go to the Heart Hospital. That blood clot had broken up and by this time I had a clot in each lung.
The specialist at the Heart Hospital thought he was relaying positive news when he said that in three more days, I would have been dead.
I filed a law suit and when my lawyer called his office, "they had no record of me being a patient there."
I do not recommend this man at all.
Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. The restrooms at this office were spotless. It smelled amazing in there and looked immaculate. I was so impressed with how great they were at answering each and every question I had in-depth. They were so patient, and covered all of the bases until I had no more questions. It was very easy to get an appointment. They have a very flexible schedule and get me in quickly every time. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable.
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