Paul C Thomas, DO - Service Ratings
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Lake County Family Practice
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8316 YELLOWBRICK RD
MENTOR, OH 44060
Consumer Feedback
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Poll Responses for Service
4.5 Star Average Based on the Following 20 Poll Questions:Did this provider promise services he/she couldn't provide?
Asked 1 time
Answered "No, they were able to provide everything they said they would" (80% satisfaction) 1 time
Does this provider adhere to the customer is always right policy?
Asked 1 time
Answered "Absolutely, the customer is always right here" (100% satisfaction) 1 time
Did they follow up with you after your appointment?
Asked 1 time
Answered "Yes, they made sure I had everything I needed!" (100% satisfaction) 1 time
Does this provider remember you by name?
Asked 2 times
Answered "Sometimes, but not always" (80% satisfaction) 1 time
Answered "Every single time, even if it's been months since my last appointment!!" (100% satisfaction) 1 time
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Asked 1 time
Answered "Yes" (80% satisfaction) 1 time
Was this provider willing to stay open late to accomodate your needs?
Asked 1 time
Answered "Definitely! They would never turn away anyone in need" (100% satisfaction) 1 time
Did this provider show attention to detail?
Asked 1 time
Answered "Absolutely! They are always very careful and meticulous" (100% satisfaction) 1 time
Does this provider always put the customer first?
Asked 1 time
Answered "Absolutely! They have some of the best customer service I have ever seen" (100% satisfaction) 1 time
Does this provider have helpful information available online?
Asked 2 times
Answered "Yes" (80% satisfaction) 2 times
Does this provider ever overbook appointments here?
Asked 2 times
Answered "Sometimes, they should allow for more time in between appointments" (60% satisfaction) 1 time
Answered "No, They definitely believe in quality over quantity and allow more than enough time in between appointments" (80% satisfaction) 1 time
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