Eric Cohen, OD - Staff Ratings
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Consumer Feedback
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Poll Responses for Staff
4.5 Star Average Based on the Following 49 Poll Questions:Did the staff make you feel uncomfortable when you called with questions or concerns?
Asked 4 times
Answered "Not at all! They were happy to address every concern I had" (100% satisfaction) 2 times
Answered "Absolutely! They made me feel like my questions and concerns were stupid" (20% satisfaction) 2 times
Does this provider maintain a professional appearance?
Asked 5 times
Answered "Yes, he/she looked very professional" (80% satisfaction) 2 times
Answered "Absolutely Not! He/She always looks like a slob." (20% satisfaction) 1 time
Answered "Absolutely! You can tell that he/she really makes an effort to look professional" (100% satisfaction) 1 time
Answered "Absolutely" (100% satisfaction) 1 time
Was this provider's staff friendly?
Asked 32 times
Answered "Yes" (80% satisfaction) 12 times
Answered "Yes, they went above and beyond" (100% satisfaction) 14 times
Answered "Not Really" (40% satisfaction) 2 times
Answered "No, they were rude" (20% satisfaction) 1 time
Answered "Friendly Enough" (60% satisfaction) 3 times
Did a staff member acknowledge or greet you when you entered?
Asked 5 times
Answered "Yes, I was greeted when I walked in" (80% satisfaction) 3 times
Answered "Immediately! They gave me a friendly greeting as soon as I walked in" (100% satisfaction) 2 times
Were the staff members able to answer your questions?
Asked 2 times
Answered "Yes, they were able to answer my questions" (80% satisfaction) 1 time
Answered "Yes! They were the most knowledgeable staff I've ever seen!" (100% satisfaction) 1 time
Was the provider's staff welcoming to you?
Asked 1 time
Answered "Yes" (100% satisfaction) 1 time
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