I was pleasantly surprised at the cleanliness of the office. The staff was very nice and helpful. They were very quick in scheduling appointments and even has a faster than expected response from my insurance company. The only down sides are that the office is pretty far from my home, but that's because they are the only orthodontic office that accepts my insurance in the area. There is also a very long wait time for initial appointments and consults, but I believe that is because their office is the only one in the area so many people have no choice but to use their office. The doctor is VERY nice and helpful and the staff is very informative and thorough in explaining things to you. I have no major complaints and I would highly recommend this office to anyone.
I've been there once so far. The waiting room was packed (and it was 8:00 a.m.); no seats. Stood for awhile, then went outside. We waited for our appt for two hours. Once called back, my daughter was taken care of by an assistant; she was very nice and great with children. She examined my daughter's teeth very thoroughly to make sure she didn't miss anything. I was very satisfied with her. Then we were displaced to the "hallway" which is where the dentist stopped to look in my daughter's mouth for about ten seconds He didn't really take that extra step to make my daughter feel special. For this initial appt, I called in October and received a March appt.. After March appt, Doctor wanted to see her again in December after she has had two teeth removed. I think this is going to be a long process.
I would never refer anyone to go here. If I had know how terrible they were I never would have gone. First of all, the waiting time is obscene. I have spent as much as 2.5 hours waiting. Additionally, I can't decide whether they are completely incompetent or just not caring. When my son first got his braces, every dentist and orthodontist i had seen, including Ziegler's, estimated that he would need braces for 8 to 12 months. It has been almost 30 months and he still has his braces. When I expressed concern, they laughed off my son's and my dissatisfaction. They said that they made "no promises," even though for the past year, that is all they've done. There is a difference between not making promises and not keeping them.
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