Grand Valley Dental Care - Service Ratings
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Grand Valley Dental Care
2020 S Division Ave
Grand Rapids, MI 49507
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
3.5 Star Average Based on the Following 25 Poll Questions:Does this provider always take that extra step to make you feel special?
Asked 2 times
Answered "Yes, I always enjoy my appointments" (80% satisfaction) 2 times
Does this provider have helpful information available online?
Asked 2 times
Answered "No, just a basic listings page" (20% satisfaction) 1 time
Answered "Yes" (80% satisfaction) 1 time
Does this provider remember you by name?
Asked 2 times
Answered "No, I always have to remind them" (60% satisfaction) 2 times
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Asked 1 time
Answered "No, I was given the information right after they finished my treatment" (40% satisfaction) 1 time
Does this provider leave you on hold for a long time when you call?
Asked 2 times
Answered "No, they are really great about answering the phone right away" (80% satisfaction) 1 time
Answered "I usually have to wait on hold for quite a while, but not as long as some other places" (60% satisfaction) 1 time
Was this provider late to your appointments?
Asked 2 times
Answered "Yes, they were over an hour late for my appointment" (20% satisfaction) 1 time
Answered "No, they were on time" (80% satisfaction) 1 time
Was it easy to make an appointment with this provider?
Asked 2 times
Answered "No, it took a while" (40% satisfaction) 1 time
Answered "I waited longer than I wanted to, but it wasn't terrible" (60% satisfaction) 1 time
Did this provider show attention to detail?
Asked 2 times
Answered "Yes, I've never had to worry about them missing any important information" (80% satisfaction) 1 time
Answered "Kind of, but not very much" (60% satisfaction) 1 time
Is this provider easy to reach in an emergency?
Asked 1 time
Answered "Absolutely! I can always count on them" (100% satisfaction) 1 time
Does this provider offer flexible appointment times?
Asked 2 times
Answered "Yes" (80% satisfaction) 1 time
Answered "No, they are almost always unavailable" (40% satisfaction) 1 time
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