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Dr Suzanne Spencer

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Dr Suzanne Spencer
Pebble Creek Family Dentistry
(2 Reviews)
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2100 N Main St Madisonville, KY 42431
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About

Dr Suzanne Spencer

At Pebble Creek Family Dentistry, family is not just in our name — it is how we want every patient to feel when they walk through our doors. For over four decades, our practice has served individuals and families from Madisonville, KY and surrounding communities in Hopkins County. Our dentists have the experience and know-how to care for patients in every stage of life. Helping you and your loved ones maintain your best smiles is our utmost priority.
Years In Practice 50
Primary Specialty

Dentist

Gender Female
Education Dr. Suzanne Segebarth Spencer was born in Madisonville, KY. She initially began her dental career in 1996 as a dental assistant. Dr. Spencer earned her doctorate in dental medicine from the prestigious University of Kentucky School of Dentistry in 2005. Prior to attending the University of Kentucky, Dr. Spencer received her undergraduate degree in Biology from Transylvania University (Lexington, KY).
Affiliations American Dental Association
Kentucky Dental Association
West Central Kentucky Dental Society
American Academy of Cosmetic Dentistry
Academy of General Dentistry
Regional Medical Center Affiliate (Madisonville, KY)
Spear Education Study Club Member
Map and Directions
2100 N Main St, Madisonville, KY 42431
Services From porcelain veneers to teeth whitening, our practice provides results that look brilliant and natural. We pride ourselves on education and staying up to date with the latest technology and dental materials. We are pleased to have you as a new or returning patient.
Consumer Feedback
(2 Reviews)
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Recent Reviews
I have been a long time patient of this office. My oldest son had his first dentist appointment in this office 13 years ago. I have referred several patients to this office over the years. I am sad to say that in the past month, service has gone down hill and I will no longer be sending patients to this office. On the very day that I brought in a new patient, the assistants were very rude, hateful, and unprofessional. I let it go as we were just having bad days and our personalities clashed. My other two children had appointments today. I was there ten minutes early to make sure that I had all insurance and payment stuff up-to-date. At fifteen minutes past my appointment time I asked how much longer it would take to be seen. I was informed it would be another ten minutes "or so", because they still had people in the chair that had appointments an hour before. I asked to reschedule for an early morning appointment so I wouldn't have to worry about people being behind schedule. After fifteen more minutes of trying to schedule an appointment, I still end up with a late afternoon appointment. So now I will have to take time again to call up there and try to get an earlier appointment. Apparently appointment keeping skills and listening skills are only a mere suggestion in this office and not a job requirement. So I guess I will have to seriously think about getting a new dentist. It's a shame since my children all love this dentist and are comfortable being seen in this office. And it really is sad that all of this could have been taken care of with a simple dose of common courtesy. And we would all be happy and I would get to continue care with one of the favorite care providers for my house. As I told the individual that I spoke with about the complaint, all I expect is for people to do the job that they are paid to do. And if they can't fulfill these duties, then there are people in the unemployment line that would be ecstatic to have this job.
And now the final straw...I called yesterday to correct the scheduling issue. When I called I was very polite and asked for a better time. Three times I was hung up on even by Dr. S himself. Finally I was transferred to Dr King. I expla...ined the schedule conflict and in 30 seconds he had my appointment rescheduled for a time that worked for all of us. I was happy and my kids were happy. Today, however, I got a certified letter stating that they would no longer be seeing my children due to scheduling conflicts and I could be seen in another office. Just like that with no warning after I thought everything was good. So I will be using this avenue as well as others that are available to me to spread the word about the "awesome" service I got in this establishment. So fair warning out there to all of those people that expect some level of customer service in the office...IT IS TOO MUCH TO ASK OUT OF A CUSTOMER SERVICE INDUSTRY!! I look forward to spreading the word in this small town about the lack of professionalism.
by protected_angel
September 24, 2010
Recent Polls
Did this dentist offer you anesthetic when appropriate?
Definitely! They paused every few minutes to make sure I was comfortable
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by Anonymous
July 13, 2011
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