I had been having strange symptoms for some time now and thought it would be a good idea to see a specialist for it instead of a general practitioner. first appointment I try to explain all my symptoms and desperation in trying to find the cause for them. The entire time it felt as if I was talking right through him as he never turned to face me or engage in a serious response. I thought I would give him another chance by setting a second follow up appointment after having some procedures done. meanwhile their office had to call me four different times asking various questions about procedure information that had already been discussed and answered many times before. Seemed like they were having very bad communication/organization problems because each time it was a different person asking similar questions.
Finally at my follow up appointment i was checked and diagnosed for my main symptom (of which i already knew of prior to the follow up and was no longer worried about.) my other symptoms of which i had mainly come in for were ignored. I had to readdress the other symptoms but he only gave sample medicine of which had no real relevance to the symptoms! On top of that, on my way out I was never given the sample medicine to try out. I had to explain this to the front desk of which they did not have any knowledge of. So i had to wait until i could to go back in and awkwardly ask the nurses where the medicine was that was recommended to me. This was very strange because each time the doctor would leave he would say something like "I'll be back to explain such and such". Instead it was just his nurse there to escort me out. This left me with no chance to ask him any questions I still had.
First appointment I waited 50 min. second was for about 25 min.
Do yourself a favor and avoid this doctor at all cost.
They were not able to diagnose my condition quickly. In fact it is still undiagnosed and am searching for answers. I did not feel safe at all in their care. I definitely had doubts about their qualifications. I don't think they were very experienced or well-trained. They didn't know what they were doing at all. Apparently they haven't ever heard of the saying "the customer's always right" here. Having a high level of customer service doesn't appear to be their top priority. I was hoping that they would be sympathetic to my situation and understand where I was coming from. Instead, they made it completely obvious that they didn't care about me or what I had been through.
I saw this doctor recently as the parent of a new patient. The office staff was warm, caring and friendly. The doctor came in relatively quickly, but hardly gave me any of his time. He did not give me an opportunity to ask any questions. He briefly looked in my child's ears, said there was fluid behind the ears. I asked if that meant my child had an infection? He never answered me. He left the exam room in haste. I was very disappointed by his poor bedside manner that left much to be desired. He didn't explain to me how the ear tube surgery would go, what we would do in the meantime, nothing. I called the office to request a switch of care to the other doctor in the practice. I was informed that the other doctor didn't want to take my child on as his patient because he practices basically the same way. That speaks volumes. I'm running to a different ENT who treats me as a parent and patient, not a number.
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