Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Does this provider have helpful information available online?
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary