They've stayed open past their closing times many times when I've needed help. They've never turned me away when I've needed them. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. Their office was the absolute perfect temperature. It was so nice to be able to get out of the weather outside and sit in a relaxing, comfortable office. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional.