I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. If I had to rate them on just their friendliness towards me I would give them the whole five stars alone. This was one of the warmest and most welcoming offices I've visited. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on.