I didn't have to wait at all after I arrived for my appointment. They were running right on time, which is a really big deal for me. They never left me for an extended period of time and I never felt ignored. Their office was clean enough, nothing special though. They didn't pressure me to buy anything I didn't need, which I really appreciated. I've been to other places that pressured me to buy stuff and it always made me very uneasy.
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