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Richard Kaplan

Wellness.com Featured Provider
Richard Kaplan
CHOP Primary Care, Broomall
(33 Reviews)
Office

(610) 284-0200

 1021 W. Baltimore Pike Media, PA 19063

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Consumer Feedback

(33 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Did you have to wait long after you arrived for your appointment?
No, they were ready for me right after I arrived.
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did this provider seem up-to-date with the current advancements in their field?
They seemed to know enough
Did this provider ever postpone your appointment?
No, they never postpone my appointment
by Anonymous
January 07, 2012
They were ready to see me when I showed up for my appointment. I never had to wait for them to show up. The waiting room at this pediatrician's office had two separate areas, one for "sick" kids and one for "well" kids. This really gave me a peace of mind that my child wouldn't get sick. As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen.
by Blake's Mom
December 13, 2011
Does the pediatrician over-treat your child for simple ailments?
Not at all! They give my child exactly what he/she needs
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous
December 13, 2011
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Was this pediatrician friendly?
Very! The most welcoming office I've visited!
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
by Anonymous
November 19, 2011
They were by far one of the best I've ever seen in their field. It was obvious that they've been exceeding their clients' expectations for many years. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. I love how attentive they are here. Even when notified that they have a personal phone call, they always wait to take it later. Their full attention is always on me and it makes me feel special.
by Ragina Bacon
October 14, 2011
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
September 29, 2011
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did this provider answer all of your questions?
Yes
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
by Anonymous
July 27, 2011
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did you experience unnecessary pain during your visit?
No
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
by Anonymous
July 19, 2011
They are so kind and caring, I know I can always count on them. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded. I especially love their doctor's telephone hour in the morning - when the doctor himself answers the phone and listens to ANY concern you have about your child.
by Kim
July 18, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this pediatrician have bright, child-friendly examining rooms?
Not really, they should have made more of an effort
Was this pediatrician able to answer all your questions about immunizations?
Kind of. They were able to answer a couple but not all
by Anonymous
July 07, 2011
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Map and Directions
1021 W. Baltimore Pike, Media, PA 19063
Website http://www.chop.edu/doctors/kaplan-richard-z
Primary Specialty

Pediatrician

Practice CHOP Primary Care, Broomall